Do I need to change my phone number?
No. You forward calls from your existing number — takes 5 minutes. Your clients, your number, nothing changes on their end.
What does the $99 setup actually include?
Everything. Maya configured with your business, trade, city and services, call forwarding setup, Google Sheets lead tracker, and your system live within 48 hours. You touch nothing.
What if I cancel? Do I lose my leads?
No. All your lead data is yours forever — whether it's in Google Sheets or your CRM. Cancel anytime — no contracts, no penalties.
I already use Jobber — won't it handle follow-up?
Jobber's follow-up only works on leads it already knows about. If your call goes unanswered, Jobber never sees it. Maya catches the call and captures the lead — you get the full summary by text and enter it into Jobber when you quote. Nothing falls through the cracks.
Can multiple people on my team get notified?
Yes — up to 2 people (owner + office manager or foreman). Everyone who needs to know, knows — instantly.
Can't I just use Rosie or another app for $49/month?
You can try. Most contractors who download those apps never finish setting them up — they're built for someone who wants to configure software, not run a contracting business. First Call Wins is built specifically for contractors: we do the entire setup, it's live in 48 hours, and it sounds like your business — not a generic script. Rosie at $49/month half-configured costs you more in lost jobs than our setup fee.
What if the caller wants to book an appointment?
Maya gathers their info and tells them you'll call back shortly. They also get a confirmation text. You call back prepared and book it yourself — you close more jobs that way anyway.
What is the Business AI Profile?
During onboarding we ask about your trade, city, typical jobs, service area, average job size, and tone. We use that to build an AI that knows your business specifically — not a generic script. A roofer in Baltimore sounds different from an HVAC tech in Dallas. Yours will sound like you, every single call.
Do I need a computer to use this?
No. This was designed specifically for contractors — people on job sites, not sitting at a desk. Notifications come as texts. Lead summaries hit your phone. You run your business from your truck — this system runs right alongside you.
How do I pay?
Square. Once you say yes, we send you a payment link. $99 setup paid upfront, then $249/month starting when your system goes live. No invoice chasing, no awkward calls — just a link.
How many calls can the system handle?
Unlimited. Whether it's 2 calls a week or 20, every single one gets answered live in under 60 seconds.